Refund & Returns Policy


Nobody’s perfect, though we always strive to be. In the rare case that we make a mistake, we want you to have a worry-free experience. Notify us within 15 days of receiving your order and we’ll take care of you.

我们的 Do-It-Right 保证 让这一切变得简单快捷:

  1. 如果您的订单包含印刷或绣花与您的最终设计存在重大差异或产品不正确的商品, 我们将为您复制这些不正确的商品 或根据您的要求全额或部分退款。
  2. 如果出于任何原因我们尝试但无法正确重印或刺绣这些作品, 我们将退还这些作品您的退款将在我们收到您的物品后的 1-2 天内发放。
  3. 如果您的订单选择 DHL Shipping,我们将在您退货或换货时全额退还您的邮费。
  4. 联系 [email protected] 并提供您的订单 ID 以获取退货地址。








如果您已完成所有这些操作但仍未收到退款,请通过 [email protected]与我们联系。




Since your personalized items are one-of-a-kind and made just for you, a $20 customization fee per item is included in your purchase. If you would like to cancel your order, please send us an email with your order number and the reason of the cancellation, and we will retrieve it back if the order has not been put into production.

But please note that once your order has been submitted we will immediately begin production on the personalized items. If you would like to cancel your purchase which has been put into production, your order is subject to a $20 restocking fee per item.
All refunds will be credited for the original amount paid, subtract shipping fees, discounts on personalized items, except in the case of an incorrect shipment. Once your return has been processed, you will receive a confirmation email; please note that it may take an additional 7-12 business days from the date you receive this email for the funds to be available in your account and it may take an additional billing cycle to see the funds on your billing statement.



Need help?

Contact us at [email protected] for questions related to refunds and returns.